Location
UAE, Dubai
Dates
Dates flexible (2 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$1,800 $1,530 only

Course Overview

Customer Service Excellence provides organizations a competitive edge over others and helps them to compete successfully. Current business environment is customer-oriented; therefore, skilled people are highly needed in organizations to successfully handle customers. Effective dealing with customers has an enduring impact on individual performance, team effectiveness and organizational success. This designed training course ‘Customer Service Excellence’ will equip the participants with skills required to meet the customers’ expectations, build customer relationships, gain respect and attain a competitive advantage.

  • Learn to manage fast and effective delivery system in order to enhance customer satisfaction
  • Learn to generate revenue and business through Customer Service Excellence
  • Know customer expectations in an effective manner
  • Learn to promote credibility and repute of the organization among the customers
  • Learn how to effectively deal with difficult customers
  • Know the tools to appropriately solve the customers’ problems and assist them in finding accurate solutions

Who should take this course

  • Support staff responsible for handling the customer complaints and demands
  • Managers and business owners seeking to learn about customer service excellence in order to equip their staffs with effective methods of customer dealing

Accreditation

IKL Certificate

Course content

  • Customer Service Excellence and associate benefits
  • Impact of Customer Service Excellence on financial returns and success
  • Assessment of Customers’ satisfaction based on perceptions
  • Assessment of the customers’ top two expectations in order to minimize the stress and associated cost
  • Adjustment according to personality styles of the customers
  • Dealing with difficult customers
  • Meeting specific needs and demands of the customers

About Course Provider

Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.

The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.