This course provides useful skills required to be a successful Customer Service Professional
Who should take this course
- Customer Service Representatives
- Contact Center Professionals
- Customer Relationship Consultants
- Business Development & Account Executives
- Front-line employees who interact daily with customers
- To understand the importance of branded customer service and exceeding customer delight
- To develop essential impression and communication skills
- To understand telephone communication
- To develop online communication
- To develop professional service body language
- To learn how to manage difficult customers
About Course Provider
Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.
Who are we?
ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.
What do we do?
ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.
How to enroll?
Provide us with your contact details, course provider will get back to you.