Emotional Intelligence Workshop

Emotional Intelligence is \"An awareness of the emotional state of yourself and others, together with the ability to influence feelings towards the positive.\" It is an art of empathy and leadership. It measures one’s ability to understand that how his/her actions influence others’ responses, emotionally. In order to achieve the goals effectively, one should be able to impart positive emotions besides having the technical knowledge. The emotional intelligence skills will help the people to gain cooperation.

Managers should know that caring for peoples’ feelings is important in order to make them productive and increase their work output. A good manager is always sensitive to the peoples’ feelings and work on building positive emotions in the team.

• Professionals seeking to learn emotional management

IKL Certificate

• Define emotions
• Explain source of emotions, do they come from feelings or thoughts?
• The association between emotions and behaviors - emotional management cycle
• The associations between emotions and performance
• Manage yourself first and then manage others
• Promoting positive emotions in others
• Knowing feelings of others
• Adopting a flexible style
• Six positive techniques of motivating others
• A focus on listening
• Conflict is good provided it is intellectual not emotional
• Intellectual conflict is inevitable. Emotional conflict is dangerous
• Keeping a safe and sound environment despite of conflict
• Body language
• Concluding remarks, action planning and wrap-up

Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.

The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.