Fundamentals of Customer Service

An engaging one week customer service training course to lay the foundation of customer service for those who are relatively new to customer service.

Freshers and beginners who are new to customer service can build a strong foundation by learning fundamentals of customer service

Certificate

• Understand guidelines and best practices for providing excellent customer service
• Learn how to build, maintain, and increase a loyal customer base
• Practise skills to understand customers needs
• Apply techniques that create customer delight

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.