This course will help you understand the role of Objectives and KPIs in driving business and individual performance. You will appreciate the performance management cycle and links to strategy, and learn how KPIs can help manage performance at an individual, department or company level. You will understand the Balanced Scorecard model and define KPIs for an individual andor department, which are Specific, Measurable, Achievable, Realistic and Time bound (SMART).
Who should take this course
Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. The program is also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function.
By the end of the program, participants will be able to:
- Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
- List the KPIs that should be used in measuring Human Resources as a function.
- List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
- Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
- Design and calculate the employee satisfaction index and use it to measure employee morale.
- Explain employee turnover, its types and the various formulae used to calculate it.
About Course Provider
Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.
Who are we?
ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.
What do we do?
ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.
How to enroll?
Provide us with your contact details, course provider will get back to you.