Improve your telephone skills- How to win and keep customers?

UAE, Dubai
Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

Teleworkers or virtual employees present both advantages and challenges. Managing a de-centralised office requires special training and skills.

The Telework and Telecommuting Training Course provides training in self-management, core skills, organisation, planning, communication, and overcoming specific challenges in telework and telecommuting.

Who should take this course

Any representatives involved in assisting customer over the phone



Course content

This Telework And Telecommuting Training Course provides the tools and knowledge to enhance work performance. Participants establish the additional work skills needed to be successful in a work-from-home environment.

After completing this course, participants will have learned to:

  • Manage time
  • Organise and plan
  • Develop communication skills
  • Solve problems on their own
  • Stay motivated
  • Use freedom wisely
  • Learn accountability
  • Recognise and remove bad habits
  • Learn from mistakes and avoid repetition
  • Build flexibility in schedule
  • Build trust and rapport
  • Use feedback
  • Beat isolation
  • Set realistic expectations from family

About Course Provider

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.

How to enroll?

Provide us with your contact details, course provider will get back to you.

A representative from Zoe Talent Solutions will contact you soon.