ITIL V3 Foundation Certificate

To be the best IT service provider, you will need to continually strive to:

• Improve the quality of your services
• Align your service offerings to exactly match your company's or customer's needs
• Reduce, or at least maintain, operating costs

The ITIL framework provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, which help us to achieve these objectives, resulting in the achievement of business effectiveness and efficiency.

ITIL is now the worldwide standard for managing IT service provision, and is fast transforming organisations into 'best-in-class' status. ITIL does not suggest a completely new way of working; it simply provides a framework in which to place existing methods and activities in structured context. The emphasis that is placed on the relationships between the processes ensures that we have effective and efficient communication and co-operation between all areas of the service provider, as well as the business.

This course is primarily designed for:

Individuals who require a basic understanding of the ITIL framework and wish to know how it may be used to enhance the quality of IT service management within an organisation.

IT professionals such as Service Desk, Technical Support staff, First/Second Line Management, Developers, Analysts and Operational staff.

Benefits of Attending

• Understand the ITIL (Information Technology Infrastructure Library) disciplines, and how they relate to each other, enabling more effective and efficient delivery of IT services
• Contribute to the design and implementation of improved methods of working, thus enhancing the efficiency of your operation
• Learn the importance of close-working relationships, generating increased effectiveness and quality of service provision
• Recognise how a close collaboration between IT and the overall business leads to customer and provider alignment
• Achieve a professionally recognised qualification within the IT industry

Informa Middle East, formerly known as IIR Middle East, has over two decades of regional experience in organising and managing all types of business events. This means that when you attend one of our conferences or training courses you are getting only top quality.

Businesses face many challenges in the 21st century. Dynamic markets and increasing competition require companies to stay one step ahead if they want to succeed. We can help better prepare you for these challenges. Through our diverse range of seminars, conferences and events, we give you the advantage you need by providing you with the latest industry knowledge, business information and training. This allows you and your employees to keep ahead of the game.