Problem Solving and Decision Making

The results of the Global IBM CEO Study emphasizes on the importance of using creative problem solving techniques and suggests innovative solutions be derived to meet complex challenges. The key findings are given below:

“Today\'s complexity is only expected to rise and more than half of CEOs doubt their ability to manage it.”

79% CEOs suspect significantly more complexity ahead. Even though organization that is being represented as \"Champions\" has transformed complexity into financial advantage in the course of recent years.

“Innovativeness is the most critical leadership quality as indicated by CEOs.”

Champions rehearse and empower experimentation, and innovation all through their organization. Innovative pioneers try to develop much comprehensive business models so that they could realize the strategy they are adopting. To succeed, they are ready to face more challenges and look for new ideas and keep on bringing innovation in how they communicate and lead.

“The best organizations co-create products and services with clients, and integrate customers into core processes.”

They are embracing advance channels for engaging and staying with their clients. By having more understanding from the available information, effective CEOs try to make demands of their customers the most important need.

“Better performers oversee complexity in the interest of their organizations, clients and partners.”

They do streamlining operations and increase agility to change the way they work, get to assets and enter the competitive market. Contrasted with different CEOs, leaders expect 20% more revenue to originate from new sources.

Defining Creative Problem Solving:

Creative Problem Solving (CPS) is an organized procedure for solving issues or looking for opportunities, utilized when you need to go beyond conventional thinking and arriving at creative (novel and helpful) results.

The primary distinction among CPS and other problem solving procedures is utilization of convergent and divergent thinking at every step and not only while generating unique ideas.

Managers

IKL Certificate

Divergent Thinking Guidelines

• Complying decision
• Striving for quantity
• Figuring out other idea

Convergent Thinking Guidelines

• Be confirmed
• Be considered
• Checking the goals
• Refining the ideas
• Considering the oddity

Divergent Thinking Tools

• Brainstorming
• Brain writing
• SCAMPER
• Why? What’s stopping you? (Abstraction Ladder)
• Visual connections
• Forced connections
• Excursions
• Word dance
• Idea box

Convergent Thinking Tools

• Hits
• Clustering
• POINT
• Success zones
• Evaluation matrix
• Paired comparison analysis
• Assisters and resisters
• RACI

Roles in a CPS Session

Client

• Primary owner of the content
• Shares background information
• Active member of resource group
• Provides facilitator with input

Facilitator

• CPS process guide
• Monitors and directs group process
• Makes process decisions
• Works on behalf of the client

Resource Group

• Supports client
• Provides enthusiasm, energy, insight, ideas, fresh perspectives

Explanation Starters

Envision the Upcoming

• It would be incredible if… (IWBGI)
• I desire… (ID)

Looking at the Queries

• How to… (H2)
• How may… (HM)
• In what ways mays… (IWWM)
• What may be all the… (WMBAT)

Get Ready for Action

• How am I looking to do something?

Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.

The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.