See other courses from SMART Management Training and Consultancy
UAE, Dubai
14 - 15 Oct 2018 (2 days)
Professional Training Course
Yes (Details)
English
Special prices available
Course Overview
Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principals of effective customer service skills. Knowing how to deal with customers in difficult situations, how to response to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence.
Who should take this course
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners
Accreditation
Certificate
Course content
This course introduces delegates to the core principles of customer services. By employing these values and adopting the correct attitude, delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.
- Customer Service Principles
- Establishing Your Attitude
- Identifying And Addressing Their Needs
- Emotional Intelligence
- Customer Service Scenarios
- Handling Complaints
- Body Language
About Course Provider
SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).