Total Quality Management (TQM): Tool Box for Continual Improvement

Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organisation through ongoing participation of all employees. Organisations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This course is designed to provide you with an understanding of TQM principles in order to incorporate them into your organisation's framework. It is essential for supervisors and managers who are responsible for facilitating continuous improvement in their organisation.

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

Certificate

By the end of the program, participants will be able to:

• Describe the importance of quality models.
• Identify various quality concepts.
• Compare various TQM philosophies.
• Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
• Discuss widely-used improvement methodologies.

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.