Upselling & Cross selling

UAE, Dubai
Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

Acquiring new customers requires time and effort, but once on board they create excellent opportunities for cross-selling and up-selling. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company's top-line, and satisfy your client all at the same time.

The secret is to uncover your customer's unarticulated needs, and to offer solutions in a professional and consultative way.

Identify opportunities to deliver more products and services to your customers, and to apply a proven selling process that makes decision-making EASY. You will become confident presenting additional buying opportunities and higher-margin alternatives, and... your customers will thank you for it!

Who should take this course

  • Service staff
  • Sales staff
  • Customer Service Representatives
  • Retention Agents



Course content

  • Clarify the Customer Life Cycle and the Customer Experience
  • Recognize how customer information is important for the sales process
  • Discuss how and what information about a customer can and should be obtained
  • Define the techniques of cross selling and up selling,
  • Define the necessary competencies for successful cross selling
  • Identify the most feasible time for cross and up selling
  • Discuss why cross selling and up selling fails.

About Course Provider

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.

How to enroll?

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A representative from Zoe Talent Solutions will contact you soon.