Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including showing real interest for what others are saying, listening to them, processing the information, and responding appropriately to it in order to clarify and elicit more information.Effective listening affects our ability to build and maintain relationships, persuade and manage, understand and being understood. This course touches on body language and the communication process, on the attitudes to adopt to improve our listening skills and how to overcome communication problems and build deeper relationships.

TARGET AUDIENCE

This course is designed for:

Anyone who wants to improve their professional or personal relationships Business owners, executives, managers, team leaders (Any employee who wishes to become a more effective communicator).

The following 11 subjects form the core of the courses:

• Session One: Course Overview
• Session Two: Defining Active Listening
• Session Three: Body Language Basics
• Session Four: Attitude is Everything!
• Session Five: Encouraging Conversation
• Session Six: Building Relationships.
• Session Seven: Getting Over Listening Roadblocks

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