By WIISE
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$10
Course Overview
This 10 minute video course shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have never been trained. It's also ideal for contact center staff.
Learning Objectives:
- Importance of answering professionally
- How to answer the phone professionally
- Identifying the customer
Project:
- You are required to complete the Workbook for this course.
Who should take this course
It is available for all the learners.
Accreditation
WIISE
Course content
What will you cover?:
- Answering the Telephone
About Course Provider
WIISE is a 'Professional Learning Network' with a global outreach that helps anyone to learn anything to achieve personal and professional goals.
We bring top-rated interactive learning courses & certifications from across the world through respected Global Academic Institutes and Industry experts to our learners.
WIISE for Teams is a Smart training solution suitable for growing businesses (SMB’s) - deliver online cost-effective, on-demand training, staff engagement & Upskilling to their employees and customers. WIISE incorporates the latest micro-learning & social-learning techniques that provides fast and engaging training at a fraction of cost of traditional training methods.
WIISE is brought by respectable Learning services & Skill development company - PositiveShift Group - Silicon Valley CA USA, India (www.positiveshift.in). The company has been awarded unique Innovation partnership with National Skill Development Corporation (NSDC) and Ministry of Skill Development and Entrepreneurship, Govt of India.