Business Communication: Writing Better Emails

Emails have come to dominate professional and business life, but how effective are yours? This course will teach you when to choose email and how to use it to build your professional image, productivity and relationships.

Your instructor Judi is an experienced leader and leadership coach, whose career has included a focus on communications training with a particular emphasis on email.

Not all emails are equal and we need to write in different styles to meet different purposes. However, all good emails share the same core features and so this course covers

How to begin and end your emails The importance of headings Fitting in with the culture of your organisation or sector Getting the tone right What to avoid at all costs!

Anyone who writes emails in the public or private sector Professionals looking to increase the effectiveness of their email writing

Part 1 – Introduction

• Introduction to the course

Part 2 – Email is a choice

• Why choose email?

The Purpose of Writing Emails – Part 1

• Informing and Requesting Action

The Purpose of Writing Emails – Part 2

• Persuading, Advertising, Giving Feedback, Celebrating, Apologising

Part 3 – Structuring Your Emails

• The Beginning and The End

Part 4 – Understanding Culture

• Understanding Culture: The Invisible Force

Part 5 – Professionalism

• Sentences, Grammar and Punctuation Tips

What to avoid!

• Getting the tone right

Part 6 – Don’t Press Send Yet!

• 7 Checks To Make Before You Press Send!

Part 7 – Quiz Assessments

• Why choose email?

• Purpose of writing

• Beginnings and Endings

• Understanding culture

• Sentences, grammar, punctuation

• What to avoid in emails

• Getting the tone right

• 7 checks to make before you send

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