Call Center & Customer Service Skills Training

A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working environment throughout the company and help achieve the employer and employees' goals at the same time.

Call Centre & Customer Service Skills Training is CPD Qualification Standards & IAO. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

CPD

COURSE CURRICULUM

• Module One - Getting Started
• Module Two - The Basics (I)
• Module Three - The Basics (II)
• Module Four - Phone Etiquette
• Module Five - Tools
• Module Six - Speaking Like a Star
• Module Seven - Types of Questions
• Module Eight - Bench marking
• Module Nine - Goal Setting
• Module Ten - Key Steps
• Module Eleven - Closing
• Module Twelve - Wrapping Up

Why You Should Choose Call Centre & Customer Service Skills Training

• Lifetime access to the course
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday - Friday)
• Efficient exam system, assessment and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as GBP9.
• Improve your chance of gaining professional skills and better earning potential.

We understand more than anyone how important it is for you to get the right qualifications and at the right time. We also understand that when you have a lot to do, you might not always have the time free to go and attend college or even university. That is why we created this site, so you can take all of the time you need to learn more about your chosen topics as well as being able to do the whole thing from home.

We believe in empowering the people of today, by offering them opportunities to expand and extend their knowledge and skillset as well as giving them the help and support they need to achieve great things. With thousands of courses available and a team who will do just about anything for you, it is safe to say that you won’t find a better course provider on the internet and we would love to work with you to make sure that you get the best experience and best result out of your education.