Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help dramatically improve those skills. Improve your phone skills to increase your confidence, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees with reduced turnover will produce happier customers and better retention. Learn the skills to improve productivity and performance, helping you to produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make you reach your potential, and to keep your skill-set at a high level.

TARGET AUDIENCE

Anyone

The following 11 subjects form the core of the courses:

• Module One: Getting Started
• Module Two: The Basics (I)
• Module Three: The Basics (II)
• Module Four:Phone Etiquette
• Module Five: Tools
• Module Six: Speaking Like a Star
• Module Seven: Types of Questions
• Module Eight: Benchmarking
• Module Nine: Goal Setting
• Module Ten: Key Steps
• Module Eleven: Closing
• Module Twelve: Wrapping Up

Cudoo is the world’s first One-for-One e-Learning community offering 800+ online courses in Languages and Professional Development Skills. We’re all about online learning, but we’re also about making a lasting difference!

We believe that education has the power to change lives, and empowering people through education has always been at the center of what we do.

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.