Certificate in Call Centre Success

Do you work for a call centre dealing with product support or information enquiries? Do you carry out telemarketing? Perhaps you are required to make other types of calls on behalf of a charity or political organisation? Maybe you are interested in working within this field? Well-trained call centre staff are at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. If that contact is positive, courteous, helpful, and professional then it is of immense benefit to the organisation. It is an important aspect of business as it will build a positive reputation and will attract repeat customers.

Those who currently work for, or are interested in working for: • An inbound call centre – administering incoming product support or information enquiries from consumers • An outbound call centre – undertaking telemarketing, solicitation of charitable or political donations, debt collection or market research • A contact centre where centralised handling of individual communications takes place (including instant message, social media, faxes, letters, email, or live support software)

This course would be extremely beneficial for the following careers: • Telemarketer • Telesales • Customer Service Advisor • Patient Support Advisor • Contact Centre Operator • Call Centre Agent • Claims Handler • Telephone Researcher

CPD & IAP

Course Curriculum 1. The Powerful Choice Of Csr 2. How To Gain The Professional Edge 3. All Important Customers 4. Building Your Customer Handling Skills 5. Building Your Customer Handling Skills (Cont.) 6. Attitude: Is An Important Asset

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.