Certified Office Admin and Receptionist Skills Training

Guide to kickstart your career either as an Office Admin or a Receptionist

Do you think you have good social skills? Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.

For any company you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. As an Office Administrator you'll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries.

Now that you know what you have to do, Office Admin and Receptionist Skills Training Course will teach you how to do it right. Upon completion of all the units you will have the necessary skills to be an expert office administrator or an appealing receptionist.

Certified Office Admin and Receptionist Skills Training is CPD QS & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

CPD

COURSE CURRICULUM

Admin Support

• Module One - Getting Started
• Module Two - Getting Organized (I)
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

Administrative Management

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

Organisational Skills

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up
• Administrative Skills Developing Diploma- Activities

Receptionist

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

Customer Relations & Dealings

• Module One - Getting Started
• Module Two - The Right Attitude Starts with You
• Module Three - Stress Management (Internal Stressors)
• Module Four - Stress Management (External Stressors)
• Module Five - Transactional Analysis
• Module Six - Why are Some Customers Difficult
• Module Seven - Dealing with the Customer Over the Phone
• Module Eight - Dealing with the Customer In Person
• Module Nine - Sensitivity in Dealing with Customers
• Module Ten - Scenarios of Dealing with a Difficult Customer
• Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
• Module Twelve - Wrapping Up

Professional Telephone Receptionist Skills

• Module One - Getting Started
• Module Two - Core Skills Required
• Module Three - Self-Management (I)
• Module Four - Self-Management (II)
• Module Five - Time Management (I)
• Module Six - Time Management (II)
• Module Seven - Organizing and Planning (I)
• Module Eight - Organizing and Planning (II)
• Module Nine - Communication (I)
• Module Ten - Communication (II)
• Module Eleven - Additional Challenges
• Module Twelve - Wrapping Up
• Professional Telephone Receptionist Course- Activities

Why You Should ChooseCertified Office Admin and Receptionist Skills Training

• Lifetime access to the course
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday - Friday)
• Efficient exam system, assessment and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as GBP9.
• Improve your chance of gaining professional skills and better earning potential.

We understand more than anyone how important it is for you to get the right qualifications and at the right time. We also understand that when you have a lot to do, you might not always have the time free to go and attend college or even university. That is why we created this site, so you can take all of the time you need to learn more about your chosen topics as well as being able to do the whole thing from home.

We believe in empowering the people of today, by offering them opportunities to expand and extend their knowledge and skillset as well as giving them the help and support they need to achieve great things. With thousands of courses available and a team who will do just about anything for you, it is safe to say that you won’t find a better course provider on the internet and we would love to work with you to make sure that you get the best experience and best result out of your education.