Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$279 $32 only

Course Overview

A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.

Who should take this course

Complete Customer Service Training is certified by CPD Qualifications Standards and IAO. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Accreditation

CPD

Course content

COURSE CURRICULUM Module 01

  • Communication Skills
  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Dealing With Stress
  • Meeting Expectations
  • Setting Goals
  • Seven Steps to Customer Problem Solving
  • Telephone Techniques
  • The Fifth Critical Element - Measure It
  • The Fourth Critical Element - Be a Problem Solver
  • The Second Critical Element - Defined in Your Organization
  • The Sixth Critical Element - Reinforce It
  • The Third Critical Element - Given Life by the Employees
  • What is Customer Service?
  • Who Are Your Customers?

Module 02

  • Six Critical Elements
  • Understanding Leadership
  • Five Practices of Leadership

Module 03

  • Asking the Right Questions
  • Close with Vocals
  • Closing Down the Voice
  • Cold and Warm Calls
  • Developing a Script
  • Did You Hear Me?
  • It's More Than Just a Phase
  • Negotiation Techniques
  • News from Within
  • Perfecting the Script
  • Phone Tag and Getting the Call Back
  • Sales by Phone
  • Saying No
  • Staying Out of Voice Mail Jail
  • Stress Busting
  • Taking Messages
  • This is My Mentor
  • To Serve and Delight
  • Verbal Communication Techniques
  • What's Missing in Telephone Communication?
  • Who Are Your Customers?

Module 04

  • Building the Future
  • Checklist for Success
  • Considerations in Tool Selection
  • Customer Relationship Management
  • Evaluating and Reviewing Your Program
  • Homegrown vs. Application Service Provider
  • Requirement Driven Product Selection
  • Strategies for Customer Retention
  • The Development Team
  • What CRM Is and Who It Serves

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

In addition to the course price there is an additional charge for certificate. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at the following price:

  • Hard Copy by post - GBP39.00
  • Soft Copy PDF via email - GBP24.00

About Course Provider

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.

Frequently asked questions

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