Computer Cavalry - IT Help Desk Ticketing System Training!
By Simpliv
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$10
Course Overview
Description:
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
Basic knowledge:
- Customer Support
- IT Ticketing
- Tech Support
Who should take this course
IT professionals or those seeking a career in customer support.
Accreditation
Course Completion Certificate.
Course content
What will you learn:
How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
About Course Provider
Simpliv LLC, a platform for learning and teaching online courses. We basically focus on online learning which helps to learn business concepts, software technology to develop personal and professional goals through video library by recognized industry experts or trainers.
Why Simpliv
With the ever-evolving industry trends, there is a constant need of the professionally designed learning solutions that deliver key innovations on time and on a budget to achieve long-term success.
Simpliv understands the changing needs and allows the global learners to evaluate their technical abilities by aligning the learnings to key business objectives in order to fill the skills gaps that exist in the various business areas including IT, Marketing, Business Development, and much more.