Customer Care: Getting it Right

About this Course:

How people are treated by organisations when they first make contact can be crucial. As the saying goes if you don't look after your customers someone else will. Developed by highly respected author educator and expert in communication skills Professor Bernard Moss this important e-learning module offers the equivalent of a full day's continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.

The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care.

Participants are provided with a Module Companion E-book which can be printed out to act as a focal point for taking notes about the important insights the course provides and for completing the exercises that are an integral part of the learning.

Although the course is the equivalent of a full-day's training it does not have to be taken in one sitting. It can be followed flexibly to fit in with your busy schedule and at a pace to suit you.

If your work involves you in welcoming people to your organisation - whether in a commercial or a public service setting - this course will help you to make sure you do this to the best of your ability.

Basic knowledge:

• There are no specific course requirements apart from a commitment to delivering high-quality customer care.

Who is the target audience?

This module has been developed to meet the needs of people who deliver customer care as part of their everyday jobs. Dealing with the public always has its challenges and sometimes is far from easy as it involves working with people and being the 'human face' of an organisation: receptionists front line staff working in shops supermarkets or hotels in a bank or in a call center or in a medical center hospital social services or other public service setting. This programme has been designed with such people in mind and will be helpful for anyone who has responsibility for dealing with the public

Course Completion Certificate

What you will learn:

• To develop an understanding of what is involved in effective customer care
• To become aware of pitfalls to avoid
• To become more confident in delivering high-quality customer care

Curriculum:

• Overview
• Experiencing Customer Care
• Meet and Greet
• Equality and Diversity
• Telephone Skills
• Hints and Tips
• Complaints
• Conclusion

Simpliv LLC, a platform for learning and teaching online courses. We basically focus on online learning which helps to learn business concepts, software technology to develop personal and professional goals through video library by recognized industry experts or trainers.

Why Simpliv

With the ever-evolving industry trends, there is a constant need of the professionally designed learning solutions that deliver key innovations on time and on a budget to achieve long-term success.

Simpliv understands the changing needs and allows the global learners to evaluate their technical abilities by aligning the learnings to key business objectives in order to fill the skills gaps that exist in the various business areas including IT, Marketing, Business Development, and much more.