Customer Retention Certification

Customer Retention Certification

Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business' profits and reputation. In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.

You Will Learn:

• Why every customer deserves outstanding service and how to respond if a customer makes an unjustified complaint
• How to make a customer feel valued and respected
• How to listen to a customer, show empathy and ask the right questions when they make a complaint
• Why staff need to possess sufficient background knowledge on the products and services they are selling
• Why problem-solving is a key skill you must develop to placate a dissatisfied customer

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

CPD

Benefits of Taking This Course:

• If you work in customer service or aftersales, this course will teach you how to resolve customer grievances quickly and efficiently
• If you supervise employees who work in customer service, this course will help you troubleshoot problems and enhance customer satisfaction
• The communication skills you will learn on this course are applicable to other business situations, such as negotiating in meetings
• This course will help you reframe customer complaints as an opportunity to improve the business, which in turn will increase revenue

Course Duration - 5 hours

Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.

The learning experience has been designed from the ground up keeping your success in mind.

You can study at your own pace and from the comfort of your own home.