Customer Service Excellence
By WIISE
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$10
Course Overview
How to offer best practice customer service. Key to business success is excellence in customer and client service. By completing this customer service excellence course, learners will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
For those of you who are in frontline service and sales roles, this customer service course will provide you with learning opportunities on the essentials for dealing with complaints and difficult situations, whilst maintaining a strong focus on customer satisfaction and the total customer experience.
This course will enhance each learner's ability to handle customer and client interactions with confidence by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty.
Project:
- You are required to complete the Workbook for this course.
Who should take this course
It is available for all the learners.
Accreditation
WIISE
Course content
What will you cover?:
- Customer Service Excellence
- Quiz
About Course Provider
WIISE is a 'Professional Learning Network' with a global outreach that helps anyone to learn anything to achieve personal and professional goals.
We bring top-rated interactive learning courses & certifications from across the world through respected Global Academic Institutes and Industry experts to our learners.
WIISE for Teams is a Smart training solution suitable for growing businesses (SMB’s) - deliver online cost-effective, on-demand training, staff engagement & Upskilling to their employees and customers. WIISE incorporates the latest micro-learning & social-learning techniques that provides fast and engaging training at a fraction of cost of traditional training methods.
WIISE is brought by respectable Learning services & Skill development company - PositiveShift Group - Silicon Valley CA USA, India (www.positiveshift.in). The company has been awarded unique Innovation partnership with National Skill Development Corporation (NSDC) and Ministry of Skill Development and Entrepreneurship, Govt of India.