By WIISE
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$10
Course Overview
How to manage different difficult customers.
Handle any Difficult Customer With EASE!
You've encountered unreasonable and angry customers that cannot be satisfied no matter how you treat them. They can get under your skin, ruin a perfectly good day, and even have a negative impact on your performance AND your organization's bottom line. That's all about to change.
Learning Outcomes:
- Identify what causes customers to be demanding or difficult and the consequences.
- Recognize and manage your own responses.
- Develop strategies for managing different types of difficult customers.
- Gain confidence in handling customers appropriately.
- Develop communication skills on empathetic listening, defusing conflict/anger, speaking assertively.
Project
- You are required to complete the Workbook for this course.
Who should take this course
It is available for all the learners.
Accreditation
WIISE
Course content
What will you cover?:
- Difficult Customer Types
- Quiz
About Course Provider
WIISE is a 'Professional Learning Network' with a global outreach that helps anyone to learn anything to achieve personal and professional goals.
We bring top-rated interactive learning courses & certifications from across the world through respected Global Academic Institutes and Industry experts to our learners.
WIISE for Teams is a Smart training solution suitable for growing businesses (SMB’s) - deliver online cost-effective, on-demand training, staff engagement & Upskilling to their employees and customers. WIISE incorporates the latest micro-learning & social-learning techniques that provides fast and engaging training at a fraction of cost of traditional training methods.
WIISE is brought by respectable Learning services & Skill development company - PositiveShift Group - Silicon Valley CA USA, India (www.positiveshift.in). The company has been awarded unique Innovation partnership with National Skill Development Corporation (NSDC) and Ministry of Skill Development and Entrepreneurship, Govt of India.