Diploma in Customer Service

Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink's Diploma in Customer Service training qualification. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you're able to provide Customer service duties to the highest standards.

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.

The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

CPD & iAP

• Customer Service Principles
• Customer Service Essentials
• Setting Customer Service Goals and Objectives
• Communication Skills for Customer Service
• Customer Service Techniques
• How to Manage Customer Service Team
• Improving your Customer Service Leadership
• Leading Customer Service Team
• Team Working and Team Building
• Handling Customer Complains
• How to work with Unhappy Customers
• How to gain back lost Customers
• Telephone Techniques
• Telephone Etiquette
• Telephone Customer Service
• Power of Telephone Courtesy
• Internal Customer Service
• Customer Service at Call Centres
• Social Intelligence
• Negotiation Skills
• Time Management
• Work Life Balance
• Stress Management at Workplace
• Safety in the Workplace

Upgrade your skills throughOnline Accredited COURSES from UK's best colleges. These courses can be completed from anywhere around the world.

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