Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It's a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ - their emotional intelligence.

This will help you know

TARGET AUDIENCE

Anyone

The following 11 subjects form the core of the courses:

• Module One: Getting Started
• Module Two: What is Emotional Intelligence?
• Module Three: Skills in Emotional Intelligence
• Module Four: Verbal Communication Skills
• Module Five: Non-Verbal Communication Skills
• Module Six: Social Management and Responsibility
• Module Seven: Tools to Regulate Your Emotions
• Module Eight: Gaining Control
• Module Nine: Business Practices (I)
• Module Ten: Business Practices (II)
• Module Eleven: Making an Impact
• Module Twelve: Wrapping Up

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