Emotional Intelligence & Soft Skills

Do you struggle with conflict, or want to forge stronger relationships? This course will show address these issues, and teach you how to increase your level of emotional intelligence.

Emotional intelligence (EI) is the ability to combine feelings with thoughts, enabling strong interpersonal relationships, and positive decision-making.

This crash-course will explore how emotions affect the brain, analyze how you cope under stress, and the way in which you relate to people.

Anyone with an interest in EI People who want to foster strong interpersonal relationships People who want to develop their self awareness Anyone looking to cope with stress Senior executives looking to connect more with their colleagues and employees

Part 1 – Introduction: overview of emotional intelligence

Introduction To The Course

What Is Emotional Intelligence

How Emotions Affect The Brain

Quiz 1: Introduction To Emotional Intelligence

Part 2 – Self Awareness

Introduction To Self Awareness

Understanding Your Strengths And Weaknesses

Getting Feedback

Identifying Your Emotions

Getting In Touch With Your Body

Quiz 2: Self Awareness

Part 3 – Self Management

Introduction To Self-Management

Developing A Self-Care Regimen

Deep Breathing

Question Your Story

Cultivating Positive Emotions

Doing A Post-Mortem On Mistakes

Quiz 3: Self Management

Part 4 – Social Awareness

Introduction To Social Awareness

Reflecting On Others’ Personalities

Listening

Be Sensitive To Culture Differences

Be Sensitive To Timing

Developing Empathy

Part 5 – Relationship Management

Introduction To The Importance Of Relationships

Self-Reflection About Relationships

Self-Disclosure

Acknowledging Feelings

Respond Appropriately To Good News

Dealing With Conflict

Tying It All Together

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