Executive Secretarial and Personal Assistant Training Course

Being an executive and personal assistant requires having the same skills and knowledge of the person you are assisting with. In this course, you will adequately learn how to work as an executive assistant with the demanding bosses and help them in executing their functions well. You will know how to adapt to their styles of management. Learn how to communicate through written, verbal and nonverbal methods. Explore your time management skills and know how to manage meetings effectively. More importantly, you will know how to use all the tools of the trade effectively in this course.

Current executive and personal assistants who want to improve their administrative skills.

People who have an interest in becoming an executive or personal assistant.

CPD

Module One: Getting Started

• Workshop Objectives
• Pre-Assignment

• Module Two: Working with Your Manager

• Adapting to Their Style

• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative
• Case Study

• Module Three: Administrative Soft Skills

• Social Intelligence

• Basic Business Acumen
• Office Management
• Active Listening
• Case Study

• Module Four: Effective Time Management

• Calendar Management

• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix
• Case Study

• Module Five: Meeting Management

• Creating an Agenda

• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings
• Case Study

• Module Six: Tools of the Trade (I)

• Email Protocol

• Office Machinery
• Computer and Software Skills
• Communication Skills
• Case Study

• Module Seven: Tools of the Trade (II)

• Phone and Voicemail Etiquette

• Word Processing
• Business Writing
• Internet Research
• Case Study

• Module Eight: Being an Effective Gatekeeper

• Filtering Data and Information

• Learn to Say No
• Dealing with Difficult People
• Recognize the Tricks
• Case Study

• Module Nine: Organizational Skills

• Prioritizing Your Workload

• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track
• Case Study

• Module Ten: Confidentiality Guidelines

• Your Confidentiality Duty

• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations
• Case Study

• Module Eleven: Special Tasks

• Project Management

• Trade Shows
• Interacting with Clients
• Social Media Management
• Case Study

• Module Twelve: Wrapping Up

• Words from the Wise

• Lessons Learned

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of GBP24 for a PDF copy and GBP39 for an original print copy sent to you by post.

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.