Extended Diploma in Customer Service

Are you struggling to communicate with your customer? Not able to grab their attention? Take

this course to learn how to interact with customers so they don't cut you off in mid-sentence.

The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth.

This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes.

Extended Diploma in Customer Service is CPD Qualification Standards & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

CPD

COURSE CURRICULUM

• Basics of Customer Service

• Customer Service and Retention Templates

• Customer Service & Retention Checklist
• Customer Service Checklist

• Providing Customer Service

• First Lesson

• Second Lesson
• Third Lesson
• Fourth Lesson
• Fifth Lesson

• Telephone Etiquette

• Module One - Getting Started

• Module Two - Aspects of Phone Etiquette
• Module Three - Using Proper Phone Language
• Module Four - Eliminate Phone Distractions
• Module Five - Inbound Calls
• Module Six - Outbound Calls
• Module Seven - Handling Rude or Angry Callers
• Module Eight - Handling Interoffice Calls
• Module Nine - Handling Voicemail Messages
• Module Ten - Methods of Training Employees
• Module Eleven - Correcting Poor Telephone Etiquette
• Module Twelve - Wrapping Up

Why You Should Choose Extended Diploma in Customer Service

• Lifetime access to the course
• No hidden fees or exam charges
• Full Tutor support on weekdays (Monday - Friday)
• Efficient exam system, assessment, and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as GBP9.
• Improve your chance of gaining professional skills and better earning potential.

We understand more than anyone how important it is for you to get the right qualifications and at the right time. We also understand that when you have a lot to do, you might not always have the time free to go and attend college or even university. That is why we created this site, so you can take all of the time you need to learn more about your chosen topics as well as being able to do the whole thing from home.

We believe in empowering the people of today, by offering them opportunities to expand and extend their knowledge and skillset as well as giving them the help and support they need to achieve great things. With thousands of courses available and a team who will do just about anything for you, it is safe to say that you won’t find a better course provider on the internet and we would love to work with you to make sure that you get the best experience and best result out of your education.