Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation not only satisfied but in a very positive place. With The Handing A Difficult Customer course, discover how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company's reputation for the better. Get a new perspective on how to react to negative customers and move the customer to a happy, returning customer.
Know how to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Who should take this course
The following 11 subjects form the core of the courses:
- Module One: Getting Started
- Module Two: The Right Attitude Starts with You
- Module Three: Stress Management (Internal Stressors)
- Module Four: Stress Management (External Stressors)
- Module Five: Transactional Analysis
- Module Six: Why are Some Customers Difficult
- Module Seven: Dealing with the Customer Over the Phone
- Module Eight: Dealing with the Customer In Person
- Module Nine: Sensitivity in Dealing with Customers
- Module Ten: Scenarios of Dealing with a Difficult Customer
- Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Module Twelve: Wrapping Up
About Course Provider
Cudoo is the world’s first One-for-One e-Learning community offering 800+ online courses in Languages and Professional Development Skills. We’re all about online learning, but we’re also about making a lasting difference!
We believe that education has the power to change lives, and empowering people through education has always been at the center of what we do.
Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
How to enroll?
You can book the course instantly by paying on GulfTalent.