Handling Aggression

This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge skills and confidence. Participants will be helped to:

• Understand the human and financial costs of aggression and violence
• Recognize the warning signs of impending aggression
• Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.

No one can guarantee that aggression will not occur but well-informed staff can learn to recognize early warning signs to implement strategies for preventing difficult situations from escalating into aggression defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect) and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

BASIC KNOWLEDGE

• You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.

Who is the target audience?

• If your work brings you into situations where an aggressive response is possible then this course is for you. It will teach you the basics of recognizing the potential for aggression nipping difficult situations in the bud reacting calmly to aggressive outbursts and dealing with the aftermath.

Course Completion Certificate

What you will learn:

• Recognize common causes of aggression
• Be better prepared for preventing difficult situations escalating into aggression
• Feel more confident in dealing with situations if or when aggression arises
• Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst

Curriculum:

• Making Yourself Safe

Simpliv LLC, a platform for learning and teaching online courses. We basically focus on online learning which helps to learn business concepts, software technology to develop personal and professional goals through video library by recognized industry experts or trainers.

Why Simpliv

With the ever-evolving industry trends, there is a constant need of the professionally designed learning solutions that deliver key innovations on time and on a budget to achieve long-term success.

Simpliv understands the changing needs and allows the global learners to evaluate their technical abilities by aligning the learnings to key business objectives in order to fill the skills gaps that exist in the various business areas including IT, Marketing, Business Development, and much more.