As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills. Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion. With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.
Who should take this course
This course would be suitable for: • Those seeking work as a Receptionist within the hotel/hospitality industry • A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry • An experienced Receptionist who wishes to improve existing skills
Career options after graduation
This course would benefit the following careers: • Hotel Receptionist • Front Desk Supervisor • Front Desk Manager
CPD & IAP
Course Curriculum 1: Professional Receptionist Training Course Objectives 2: The 90: 90 Principle To Create A Powerful First Impression 3: Hot Telephone Tips 4: Get The Facts- Ask The Right Questions 5: Discuss Solutions- Learning To Listen 6: Dealing With Difficult Customers 7: Practice Good Telephone Skills 8: Managing Database And Company Files 9: Booking Or Reservation Procedure 10: Deal Effectively With Security And Safety Issues 11: Successful Meetings & Minutes 12: Meeting Arrangements 13: Arranging Business Travel And Accommodation 14: Email Tutorial 15: How To Use Social Media To Promote Your Company 16: Minute Taking 17: Microsoft Excel Tutorial 18: Ms Powerpoint Tips 19: Ms Word Tips & Tricks
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.