Identifying and Exceeding Customer Expectations Certification

Identifying and Exceeding Customer Expectations Certification

Understanding who your customers are and what they need is important in today's rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.

The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.

You will Learn:

• How to identify your unique selling point (USP) and how this ties in with customer needs
• How to identify who your customers are
• Different ways of identifying and exceeding customer needs
• The importance of identifying and exceeding customer needs

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

CPD

Benefits of Taking this Course:

• Your knowledge will allow you to correctly identify and present products and services that meet your customers' needs
• You will be equipped to build stronger relationships with customers
• You will learn how to retain existing customers and attract new ones
• Your skills will help bring in loyal customers that purchase from you more frequently

Course Duration - 25 minutes

Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.

The learning experience has been designed from the ground up keeping your success in mind.

You can study at your own pace and from the comfort of your own home.