Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit both themselves and their customer. It is seen as the number one solution framework and approach to service management in the world.
Who should take this course
The ITIL® Foundation course is ideal for project managers, service managers or anyone who is in or is looking to get into first-line support or an IT engineering role.
There are no pre-requisites to sit the ITIL® Foundation but the Foundation is a minimum requirement before moving on to either of the intermediate tracks.
The ITIL® Foundation course provides students with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations.
- The service management lifecycle and the key stages used to manage service requests
- Defining a service strategy that meets the needs of all users of the IT service
- Implementing a service that supports the strategy
- Building intermediate delivery services that maintain standards during the transition period
- The operations required to maintain customers expected levels of service and transition
- Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.
About Course Provider
e-Careers comprises of passionate and talented educationalists who support over 325,000 students all over the world.
The institution consists of around 200 individuals, who all specialise in their own aspects of combining education with technology.
e-Careers has established relationships with many awarding bodies, instructors and educational institutions to bring its students training and qualifications in an E-Learning format.
e-Careers is a true \\"EdTech\\" institution.
e-Careers believes that technology and certain types of education must go hand in hand to ensure future human evolution.
e-Careers is an industry leader in the use of technology to DELIVER training and qualifications as well as contributing to the industry in ground breaking methods of E-Learning content DEVELOPMENT.
The ability to master both DELIVERY and DEVELOPMENT makes e-Careers a true EdTech institution.