ITIL Intermediate Level - Continual Service Improvement

The ITIL Continual Service Improvement course will teach students about service management industry practices following the ITIL Continual Service Improvement publication and how to follow the strategies, design, transition and operation stages of the IT lifecycle in order to carry out a review of their organisation's current products.

This course perfectly suits individuals with an interest in improving their organisation's IT services.

ITIL Intermediate Level - Continual Service Improvement, Awarded by EXIN

During the ITIL Continual Service Improvement course, students will learn the continual service improvement approach, measuring and reporting frameworks, the identification of critical success factors, creating a return on investment and the roles and responsibilities that are in supporting service improvement processes.

This course follows the following syllabus:

• Module 1 - Introduction to Continual Service Improvement
• Module 2 - Continual Service Improvement Principles
• Module 3 - Continual Service Improvement Process
• Module 4 - Continual Service Improvement Methods and Techniques
• Module 5 - Organising for Continual Service Improvement
• Module 6 - Technology Considerations for Continual Service Improvement
• Module 7 - Implementing Continual Service Improvement
• Module 8 - Challenges, Critical Success Factors and Risks
• Module 9 - Exam Preparation

Upon completion of this course, you will earn 3 ITIL credits that can be used towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

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