Get certified in ITIL® Service Strategy and be able to determine a workable, efficient, client-pleasing IT service strategy.
Who should take this course
The course is for anyone who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who is responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service strategy is defined and managed.
In order to take the Service Strategy exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.
ITIL® Intermediate Level - Service Strategy
The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand the role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation.
- The principles behind good service design
- The processes the need to be built in to support and manage the service strategy
- Using IT frameworks to help improve governance and the impact of strategy on other business processes
- Building the team and assigning roles and responsibilities necessary to implement strategy
- Identifying and resolving issues that could prevent successful deployment of the new strategy
About Course Provider
e-Careers comprises of passionate and talented educationalists who support over 325,000 students all over the world.
The institution consists of around 200 individuals, who all specialise in their own aspects of combining education with technology.
e-Careers has established relationships with many awarding bodies, instructors and educational institutions to bring its students training and qualifications in an E-Learning format.
e-Careers is a true \\"EdTech\\" institution.
e-Careers believes that technology and certain types of education must go hand in hand to ensure future human evolution.
e-Careers is an industry leader in the use of technology to DELIVER training and qualifications as well as contributing to the industry in ground breaking methods of E-Learning content DEVELOPMENT.
The ability to master both DELIVERY and DEVELOPMENT makes e-Careers a true EdTech institution.