ITIL Orientation, Foundation and Practitioner Training - Complete Video Course

IT field is an integral and inseparable part of today's business world. The use of IT to meet the business goals is not new rather mandatory. As a result, proper IT knowledge for obtaining the business goal is a must. With the help of ITIL (Information Technology Infrastructure Library) knowledge, you can able to fulfil the business goals. The ITIL Orientation, Foundation and Practitioner Training - Complete Video Course course includes all the essential techniques to master the ITIL concepts.

Simply, ITIL refers to the approach of IT management that guides an institution to design, implement, operate and maintain IT service with the needs of the business. The course is divided into three parts - ITIL Orientation, Foundation and Practitioner. The Orientation course explains the ITIL's life-cycle approach to IT service management with an especial focus on the importance of ITIL for project management. On the other hand, the ITIL Foundation deals with the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, and the seven-step improvement process.

Finally, the ITIL Practitioner video course gives a finishing touch of your ITIL knowledge with the advanced skills of ITIL. The course helps you to adopt and adapt the ITIL framework to support your business' goals.

Anyone interested to learn this course.

CPD

COURSE CURRICULUM

Module: 01

ITIL's Lifecycle Approach to IT Service Management

• Introduction to IT Service Management - The Continual Improvement of IT Services
• Introduction to ITIL - Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
• Service Strategy - Service Value Planned
• Service Design - Service Value Modeled
• Service Transition - Service Value Implemented
• Service Operation - Service Value Delivered & Supported
• Continual Service Improvement - Sustaining Service Value
• ITIL Orientation Summary

Module: 02

Course Introduction

• Course Organization
• Course Conventions

Introduction to ITSM

• ITSM as a Practice
• ITSM Lifecycle
• ITSM Summary

Continual Service Improvement

• CSI Introduction
• Step Improvement Process
• CSI Summary

Service Operation

• Introduction to Service Operation
• Service Operation Processes
• Service Operation Functions
• Service Operation Summary

Service Transition

• Introduction to Service Transition
• Service Transition Processes
• Summary of Service Transition

Service Design

• Service Design Introduction
• Service Design Processes
• Service Design Summary

Service Strategy

• Service Strategy Introduction
• Service Strategy Activities
• Service Strategy Summary

Module: 03

Introduction to ITIL Practitioner

• Course Introduction

ITSM & Continual Improvement

• Learning Objectives
• Selecting a Management System
• Systems Thinking
• The 4Ps
• Communication & Management Systems
• Organizational Capabilities
• Adopt, Adapt & Realize
• Outside-in vs Inside-out Thinking
• Defining a Service
• Metrics & Measurement
• Improvement, the Practitioner & CSI
• Driving IT Service Management Summary
• Checkpoint

Principles & Themes

• Learning Objectives
• Principles
• Themes
• Principles & Themes in Practice
• Principles & Themes Summary
• Checkpoint

Organizational Change Management (OCM)

• Learning Objectives
• Role & Impact of OCM on Improvement
• OCM Activities
• OCM & Systems Thinking
• OCM Summary
• Checkpoint

Effective Communication to enable CSI

• Learning Objectives
• Value, Importance & Benefit of Good Communication
• Principles of Communication
• Role of Influence
• Communication Summary
• Checkpoint

Use Metrics & Measurement

• Learning Objectives
• CSFs, KPIs & Improvement
• Analyze CSFs & KPIs in Context
• Assessments
• Use Metrics & Measurement Summary
• Design a Report
• Checkpoint

CSI Approach

• Learning Objectives
• It Depends
• Approach Deconstructed
• Goal Question Metric (GQM) Approach Introduction
• CSI Approach Summary
• Checkpoint

Integrating CSI with ITIL & Beyond

• Learning Objectives
• CSI Approach for the ITIL Practitioner
• CSI Approach in ITIL
• CSI Approach, PRINCE2 & RESILIA
• Integrating CSI with ITIL & Beyond Summary
• Checkpoint

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

• Hardcopy Certificate by post - GBP19
• Soft copy PDF via email - GBP10

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