ITIL Practitioner - Video Training Course

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL Practitioner - Video Training Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

The ITIL Practitioner - Video Training Course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Anyone interested to learn this course.

CPD

COURSE CURRICULUM

• Introduction to ITIL Practitioner

• Course Introduction

• ITSM & Continual Improvement

• Learning Objectives

• Selecting a Management System
• Systems Thinking
• The 4Ps
• Communication & Management Systems
• Organizational Capabilities
• Adopt, Adapt & Realize
• Outside-in vs Inside-out Thinking
• Defining a Service
• Metrics & Measurement
• Improvement, the Practitioner & CSI
• Driving IT Service Management Summary
• Checkpoint

• Principles & Themes

• Learning Objectives

• Principles
• Themes
• Principles & Themes in Practice
• Principles & Themes Summary
• Checkpoint

• Organizational Change Management (OCM)

• Learning Objectives

• Role & Impact of OCM on Improvement
• OCM Activities
• OCM & Systems Thinking
• OCM Summary
• Checkpoint

• Effective Communication to enable CSI

• Learning Objectives

• Value, Importance & Benefit of Good Communication
• Principles of Communication
• Role of Influence
• Communication Summary
• Checkpoint

• Use Metrics & Measurement

• Learning Objectives

• CSFs, KPIs & Improvement
• Analyze CSFs & KPIs in Context
• Assessments
• Use Metrics & Measurement Summary
• Design a Report
• Checkpoint

• CSI Approach

• Learning Objectives

• It Depends
• Approach Deconstructed
• Goal Question Metric (GQM) Approach Introduction
• CSI Approach Summary
• Checkpoint

• Integrating CSI with ITIL & Beyond

• Learning Objectives

• CSI Approach for the ITIL Practitioner
• CSI Approach in ITIL
• CSI Approach, PRINCE2 & RESILIA
• Integrating CSI with ITIL & Beyond Summary
• Checkpoint

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

• Hardcopy Certificate by post - GBP19
• Soft copy PDF via email - GBP10

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As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.