ITIL Service Design - Video Training Course

ITIL Service Design is one of the essential parts of ITIL Service Lifecycle. The purpose of the ITIL Service Design - Video Training Course is to help you to design new IT services.

Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalog management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or programme.

The ITIL Service Design - Video Training Course teaches you the purpose, principles, and processes of service design. It will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. The course demonstrates how service design relates to the other stages of the ITIL Service Life-cycle.

Anyone interested to learn this course.

CPD

COURSE CURRICULUM

Course Introduction

• Course Organization
• Course Conventions & Agenda

• Service Design

• Introduction to Service Design

• Service Design Principles
• Service Design Summary

• Service Design Activities

• Introduction to Design Activities

• Aspects of Service Design
• Subsequent Design Activities
• Service Design Activities Summary

• Service Design Processes

• Design Coordination

• Service Catalog Management
• Service Level Management
• Availability Management
• Capacity Management
• T Service Continuity Management
• Information Security Managemen
• Supplier Management
• Service Design Processes Summary

• Technology, Organization & Implementation

• Technology-Related Activities

• Organizing for Service Design
• Implementing Service Design
• Technology, Organization & Implementation Summary

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

• Hardcopy Certificate by post - GBP19 --Soft copy PDF via email - GBP10

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