Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$500 $275 only

Course Overview

The importance of effective customer service has been recognized in modern businesses. Valuing the customers is most important because they are the ultimate reason behind every successful business. ILC offers you the best way to learn the essentials ofcustomer service with Level 3 Diploma in Customer Service. This customer course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

The course aims to provide the learners detailed knowledge about customer services and develops the knowledge in different areas. During the course the learners will be able to understand the significance of customer services, identification of customers and their needs and how to evaluate effective customer service for a company. In addition to this the course also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop the new skills and can improve their existing skills in customer services.

Inspire London College

Who should take this course

The course will be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

Accreditation

Endorsed Certificate - TBC (Accreditation fee Apply)

Course content

Learning Objectives

After taking this course the candidates will be able to understand;

  • The significance of customer services
  • The types of customers their basic needs, requirements and expectations
  • Importance of relationship building and how customer relations are build
  • The customer focused strategies and organisations
  • How to tackle the difficult customer
  • How to handle complaints effectively
  • Importance of training and development in customer services

Course Outline

Level 3 Diploma in Customer Service is 60 credits qualification. To achieve a Level 3 Diploma in Customer Service learner must have to achieve minimum 6 units with 60 Credits, 4 Mandatory Units and 2 Units from optional units.

Mandatory Units

  • Introduction to Customer Service
  • Customer

About Course Provider

Inspire London College is the UK’s leading specialist provider of distance learning courses. All the courses are of professional and vocational in nature and provide the learners professional skills and knowledge for a specific discipline. The Inspire London College is distinguish global distance learning institute dedicated to provide accredited courses in UK and around the world.

We deliver wide range of accredited, affordable, convenient and fully recognised prestigious qualifications from Ofqual registered awarding organisations. Our skill focused courses are specially designed to enhance the skills. Now it is completely flexible for you to take your career to the next level or possibly start out in an exciting new direction. Inspire London College offers the flexible, accessible prestigious courses to help you reach your set target occupation.We offer employability theme courses that help you develop your career in right direction and improve your employability.

Frequently asked questions

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