Level 3 Diploma in Office Management

Having the necessary skills in Office Management is essential to create a good office environment for smooth running of any organisation. This course will equip you with the necessary skills in Office Management. This will enable you to come up with office management strategies that will help in organising and managing the whole operation of a business and this course will help you with this. Through this course, you will be able to understand the benefits of office policies and issues.

You will learn how to set boundaries and ground rules for new employees and learn how to interact with other colleagues. Then you will learn to manage different types of personalities and learn how to gain support and learn to work in your network. If you wish to learn the in-depth knowledge and skills of office management, then this course has been designed for you.

Business owners or office managers who want to upgrade their office management skills.

People who have an interest in knowing more about office management.

CPD

COURSE CURRICULUM

Module One: Getting Started

• Workshop Objectives

Module Two: New Hires

• Company Core Values
• Building Relationships
• Encourage Respect
• Setting Ground Rules
• Case Study

Module Three: It's About Interacting and Influencing

• Dealing with Different Personalities
• Build a Culture of Collaboration
• Be Nice to Everyone (Not Just Those Who Can Help You)
• Be a Team Player
• Case Study

Module Four: Dealing with Rumors, Gossip, and Half - Truths

• Its Effects on Morale
• Reinforce the Truth with Facts
• Do Not Participate
• Deal With it Swiftly
• Case Study

Module Five: Office Personalities (I)

• Complainer
• Gossiper
• Bully
• Negative Ned / Nancy
• Case Study

Module Six: Office Personalities (II)

• Information Keeper
• Know-It-All
• The Apple - Polisher
• Nosey Neighbor
• Case Study

Module Seven: Getting Support for Your Projects

• Gain Trust Through Honesty
• Be Assertive
• Blow Your Own Horn
• Make Allies
• Case Study

Module Eight: Conflict Resolution

• The Importance of Forgiveness
• Neutralizing Emotions
• The Benefits of a Resolution
• The Agreement Frame
• Case Study

Module Nine: Ethics

• Benefits of an Ethical Environment
• Lead by Example
• Ensuring Ethical Behavior
• Addressing Unethical Behavior
• Case Study

Module Ten: You Are Not an Island

• Never Burn a Bridge
• Take the High Road
• Trust is a Two-Way Street
• Don't Hide in Your Office
• Case Study

Module Eleven: Social Events Outside of Work

• How to Decline Politely
• Rules When Attending
• Meeting New People
• Conversation Dos and Don'ts
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of GBP24 for a PDF copy and GBP39 for an original print copy sent to you by post.

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.