Level 4 Diploma in Customer Service

Effective Customer Service is the backbone of every business as it provides the businesses a long-standing viability to operate. Besides, the importance of customer service for businesses, the discipline is also responsible for providing a number of career opportunities to new learners. Inspire London College has deliberately designed this Level 4 Diploma in Customer Services for the individuals and for businesses to identify the importance of customer service and its different aspects.

The course aims to introduce the learners with extensive knowledge of customer service and develops the key skills that are unavoidable for effective customer service. The course facilitates the learners to develop new skills and knowledge areas that will help them to understand the different types of customers, their needs and expectations. The course also discusses the needs of customer service strategy and role of communication in customer service. Diploma in Customer Service specifically focuses to develop the knowledge and key skills regarding the training and development, dealing with difficult customers, complaint handling process and taking feedbacks from the customers.

Inspire London College

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc

Endorsed Certificate - TBC (Accreditation fee Apply)

Learning Objectives

After taking this course the candidates will be able to understand;

• The importance of customer services
• The basic needs, requirements and expectations of different customers
• The process of development of different types of strategies for customers
• The customer focused strategies and organisations
• Importance of training and development in customer services
• Importance, tools and techniques of customer relationship management
• Communication strategies for effective customer services
• The significance of customer feedbacks
• The techniques to handle the difficult and unprofitable customers

Mandatory Units

• Basics of Customer Services
• Understand the Customers; Needs and Expectations
• Customer Service Strategies Development
• Customer Focused Environment and Organisations
• Training and Development in Customer Services
• Long-term Customer Relationship Management
• Role of Effective Communication in Customer Services

Optional Units

• Importance of Customers Feedback
• Understanding Complaint Handling in Services Industry
• Dealing with Difficult Customers

Inspire London College is the UK’s leading specialist provider of distance learning courses. All the courses are of professional and vocational in nature and provide the learners professional skills and knowledge for a specific discipline. The Inspire London College is distinguish global distance learning institute dedicated to provide accredited courses in UK and around the world.

We deliver wide range of accredited, affordable, convenient and fully recognised prestigious qualifications from Ofqual registered awarding organisations. Our skill focused courses are specially designed to enhance the skills. Now it is completely flexible for you to take your career to the next level or possibly start out in an exciting new direction. Inspire London College offers the flexible, accessible prestigious courses to help you reach your set target occupation.We offer employability theme courses that help you develop your career in right direction and improve your employability.