Mastering Telephone Etiquette and Communication Strategies

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

• This course is perfect for anyone who is hoping to work in a call centre • This course would also be helpful for anyone working in an office, reception or customer service role

This course could help you become: • Telemarketer • Telesales • Customer Service Advisor • Patient Support Advisor • Contact Center Operator • Call Center Agent • Claims Handler • Telephone Researcher

CPD & IAP

Course Curriculum Module Book 01 – Telephone Etiquette Module Book 02 – Communication Strategies

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.