Maximise Profitability through Exceptional Client & Account Management Skills

About this Course:

Did you know that repeat customers, on average spend 67% more than new customers?

If you need to manage clients on an ongoing basis and have a challenge around:

• Over-servicing
• Coping with project change
• Value based pricing
• Selling on value rather than time or fixed priced projects
• Ensure all staff are able to have value-based conversations
• Retaining and growing clients
• Having difficult conversations and giving challenging feedback

Then this course is a must for you!

Basic knowledge:

• Desire to improve their client management skills

Who is the target audience?

• Anyone who has clients that they need to manage effectively
• Anyone who wants tip, tricks and tools to help improve their client handling

Course Completion Certificate

What you will learn:

• Confidently manage clients in all situations
• Better understand your customers to ensure a great relationship
• Stop over servicing
• Learn how to say no to a client
• Handle project change
• Give difficult feedback
• Learn the best tools and techniques for time management and capacity planning
• Create project plans
• Present with confidence

Simpliv LLC, a platform for learning and teaching online courses. We basically focus on online learning which helps to learn business concepts, software technology to develop personal and professional goals through video library by recognized industry experts or trainers.

Why Simpliv

With the ever-evolving industry trends, there is a constant need of the professionally designed learning solutions that deliver key innovations on time and on a budget to achieve long-term success.

Simpliv understands the changing needs and allows the global learners to evaluate their technical abilities by aligning the learnings to key business objectives in order to fill the skills gaps that exist in the various business areas including IT, Marketing, Business Development, and much more.