Office Skills and Customer Service Diploma

Introduction

Acquire key skills in time management, computer literacy, communication and negotiation with this online office admin and customer service course. The Office Admin and Customer Service Diploma is a comprehensive online qualification designed to prepare you for the workplace with modules focussing on practical techniques, knowledge and expertise.

Course description

Designed and delivered by industry professionals, the Office Skills and Customer Service Diploma provides an engaging course of study through modules taught with videos, practical exercises, online study materials and assessments. You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint.

The Office Skills and Customer Service Diploma is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

CPD

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

COURSE CURRICULUM

• Admin Support
• Administrative Management
• Organisational Skills
• Customer Relations and Dealings
• Customer Service: Telephone Etiquette
• Customer Relationship Management
• Microsoft Office Word
• Microsoft Office Powerpoint
• Microsoft Office Excel

Whether you’re a beginner aiming to get your foot in the door or an established professional keeping ahead of the latest developments, our online classes are suitable for all skill levels.

One Education knows that everyone is different. That’s why we offer a range of learning styles, across a number of different subjects.

All our courses offer a variety of learning materials including video and audio lectures, online exams, test areas, as well as traditional handouts.

We cover IT skills including network maintenance, programming, coding, cyber security and more

Our design courses will help you learn the skills necessary to work in interior design, web or digital design, graphic design, and even landscape gardening,

All courses come with professional accreditation meaning you can pursue your career goals with confidence in your specialist skills and knowledge,