Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$279 $26 only

Course Overview

Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist.

Who should take this course

Businessmen, entrepreneurs or professionals that need to know about office management.

People who have an interest in becoming a professional receptionist.

Accreditation

CPD

Course content

COURSE CURRICULUM

Module 1: Receptionist

  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Become
  • ng a Successful Receptionist

Module 2: Communication Skills

  • Techniques To Be A Spontaneous Speaker
  • Knowledge Is Power - So Enrich Your Knowledge
  • Remarkable Tips To Introduce Yourself
  • Simple Strategies That Promote Conversations
  • Speaking From The Heart
  • Learn To Be A Good Listener First
  • Stop Bragging About Yourself
  • Easy Way To Start A Conversation
  • Handle Criticism Smartly
  • Asking For What You Want

Module 3: Interpersonal Skills

  • Module One - Getting Started
  • Module Two - Verbal Communication Skills
  • Module Three - Non-Verbal Communication Skills
  • Module Four - Making Small Talk and Moving Beyond
  • Module Five - Moving the Conversation Along
  • Module Six - Remembering Names
  • Module Seven - Influencing Skills
  • Module Eight - Bringing People to Your Side
  • Module Nine - Sharing Your Opinion
  • Module Ten - Negotiation Basics
  • Module Eleven - Making an Impact
  • Module Twelve - Wrapping Up
  • Developing Interpersonal Skills Course- Activities

Module 4: Office Management Skills

  • Building Your Management Team
  • Building A Successful Brand
  • Achieving Quality Through Teamwork
  • Keys To Staying Motivated
  • Improve Your Marketing
  • Provide Top Customer Service
  • Wrapping Up

Module 5: Microsoft Word

  • Module One - Getting Started
  • Module Two - Opening Word
  • Module Three - Working with the Interface
  • Module Four - Your First Document
  • Module Five - Basic Editing Tasks
  • Module Six - Basic Formatting Tasks
  • Module Seven - Formatting Paragraphs
  • Module Eight - Advanced Formatting Tasks
  • Module Nine - Working with Styles
  • Module Ten - Formatting the Page
  • Module Eleven - Sharing Your Document
  • Module Twelve - Wrapping Up
  • Activities- Microsoft Word

Module 6: Microsoft Excel

  • Module One - Getting Started
  • Module Two - Opening Excel
  • Module Three - Working with the Interface
  • Module Four - Your First Worksheet
  • Module Five - Viewing Excel Data
  • Module Six - Building Formulas
  • Module Seven - Using Excel Functions
  • Module Eight - Using Quick Analysis
  • Module Nine - Formatting Your Data
  • Module Ten - Using Styles, Themes, and Effects
  • Module Eleven - Printing and Sharing Your Workbook
  • Module Twelve - Wrapping Up
  • Activities - Microsoft Excel

Module 7: Microsoft PowerPoint

  • Module One - Getting Started
  • Module Two - Opening PowerPoint
  • Module Three - Working with the Interface
  • Module Four - Your First Presentation
  • Module Five - Working with Text
  • Module Six - Formatting Text and Paragraphs
  • Module Seven - Adding Pictures
  • Module Eight - Advanced Formatting Tasks
  • Module Nine - Working with Transitions and Animations
  • Module Ten - Setting Up Your Slide Show
  • Module Eleven - Showtime!
  • Module Twelve - Wrapping Up
  • Activities-Microsoft PowerPoint

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of GBP24 for a PDF copy and GBP39 for an original print copy sent to you by post.

About Course Provider

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.

Frequently asked questions

{{ item.question }}