By Know Asap
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
Course Overview
SAP CRM is the CRM tool given by SAP and is used for numerous a commercial process SAP CRM is a constituent of the SAP business suite. It can instrument customized business processes, integrate with other SAP and non-SAP systems, help attain CRM strategies. SAP CRM can help an organization to remain linked to customers. This signifies an organization can achieve customer expectations with the types of services and products that persons needs. It likewise aids to achieve 'Single face to customer', which means the customer get regular & actual info independent of channel through which the he or she is contacting your company. Course Objectives: It is a part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. It is implemented for different customer interaction channels, such as Interaction Centre, Internet, and Mobile clients (hand-held devices like laptop, mobile, etc.). CRM Analytics, a component of SAP CRM, enables your organization to gather all relevant info about various key features such as a customer and examine this knowledge base to incorporate insights into operative processes and strategic decision-making.
- Lifetime Access.
- Course completion certificate, Certification documents and materials, interview questions
- Mode of learning - online self learning
- 24/7 support.
- Chat with Instructor
Who should take this course
Any Graduates/Post Graduates are eligible. Candidates with Customer relations, Sales, Marketing, Distribution and Supply chain backgrounds. Candidates looking to build a career in SAP CRM. Candidates looking for a career in SAP. Candidates with IT background. Candidates who wants to secure a job and applicable for domestic and global job market. Candidates who are already SAP consultants and want to enhance their skills with new modules SAP end users
Accreditation
Internationally Accepted Certificate
Course content
SAP CRM FUNCTIONAL Duration of Course:
- 60+ hours
SAP CRM FUNCTIONAL Topics Covered are:
Introduction:
- Introduction on ERP
- Introduction on SAP
- Introduction on CRM
- CRM Concepts
CRM Business Partners:
- Creation of BP (Business partners) on Category
- Basic Settings (Field grouping, No range etc.)
- BP Grouping
- BP Relationships
- Visual Configuration Tools
- Organization Model
OM Concepts:
- CRM Organizational Model
- Organizational Data Determination
- Territory Management
Territory Management:
- Hierarchy Levels, Hierarchy ID,
- Assigning employee to Hierarchy
- Product Master
Product types:
- Creation of Hierarchies and Categories
- Creation of Attributes, Set types
- Activity Management
Business Activities /Task:
- Activity monitor
- Basic functions
Partner Processing:
- Access sequence,
- Partner determination procedure
- Sales Transaction
Enquiries & Quotations:
- Sales Order
- Customizing Sales Transactions
- Sales Order scenario in CRM & R/3
- Data Flow
Data Flow in Business Transactions:
- Copy Control
- Item category determination
- Marketing Management
Marketing plan Campaign management:
- B P Segmentation
- Define Marketing Attributes and Attribute Sets
- Create Data and Sample Source
- Profile Set Details
- Product Proposal
- Personalized Mail forms
- External List Management
- Allocation Planning
- Assigning Target group to channel
- Campaign Execution
- Lead Management
Questionnaire/Evaluation for leads:
- Qualification level for leads
- Origin, Priority, Group
- Sales Opportunity Management
Customizing Opportunities:
- Sales cycle, Phases
- Origin, Group, Priority
Service:
- Service organization
- Service cycle
- Service Order
- Service Confirmation
- Complaints and Returns
- Warranty management
- CRM Contact Channels
CIC (Customer Interaction Center):
- Frame work & Title Hidden Components,
- Visible Components
- Action Box settings, Remainder scripting
- Interactive scripting
- ASAP Methodology
- System Landscape
Middleware and Updates:
- Version updates
- Features & Advantages
- Screen changes
- Terminology
Web UI (User Interface):
- Business Roles & Work Centers
- Logical links/Direct links
- Role Config keys
- PFCG Roles
- Navigation bar profile etc.
About Course Provider
Knowasap provides best online self learning SAP courses and high end technologies courses that maximizes learning outcomes and career opportunity for professionals and as well as students. Experienced consultants, project team members, support professionals, end users, executives and students will find courses to meet their needs that are accessible anytime, anywhere.
How to enroll?
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