SAP CRM FUNCTIONAL - Customer Relationship Management

(Instant booking on GulfTalent)
Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$200 $60 only

Course Overview

SAP CRM is the CRM tool given by SAP and is used for numerous a commercial process SAP CRM is a constituent of the SAP business suite. It can instrument customized business processes, integrate with other SAP and non-SAP systems, help attain CRM strategies. SAP CRM can help an organization to remain linked to customers. This signifies an organization can achieve customer expectations with the types of services and products that persons needs. It likewise aids to achieve 'Single face to customer', which means the customer get regular & actual info independent of channel through which the he or she is contacting your company. Course Objectives: It is a part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. It is implemented for different customer interaction channels, such as Interaction Centre, Internet, and Mobile clients (hand-held devices like laptop, mobile, etc.). CRM Analytics, a component of SAP CRM, enables your organization to gather all relevant info about various key features such as a customer and examine this knowledge base to incorporate insights into operative processes and strategic decision-making.

  • Lifetime Access.
  • Course completion certificate, Certification documents and materials, interview questions
  • Mode of learning - online self learning
  • 24/7 support.
  • Chat with Instructor

Who should take this course

Any Graduates/Post Graduates are eligible. Candidates with Customer relations, Sales, Marketing, Distribution and Supply chain backgrounds. Candidates looking to build a career in SAP CRM. Candidates looking for a career in SAP. Candidates with IT background. Candidates who wants to secure a job and applicable for domestic and global job market. Candidates who are already SAP consultants and want to enhance their skills with new modules SAP end users

Accreditation

Internationally Accepted Certificate

Course content

SAP CRM FUNCTIONAL Duration of Course:

  • 60+ hours

SAP CRM FUNCTIONAL Topics Covered are:

Introduction:

  • Introduction on ERP
  • Introduction on SAP
  • Introduction on CRM
  • CRM Concepts

CRM Business Partners:

  • Creation of BP (Business partners) on Category
  • Basic Settings (Field grouping, No range etc.)
  • BP Grouping
  • BP Relationships
  • Visual Configuration Tools
  • Organization Model

OM Concepts:

  • CRM Organizational Model
  • Organizational Data Determination
  • Territory Management

Territory Management:

  • Hierarchy Levels, Hierarchy ID,
  • Assigning employee to Hierarchy
  • Product Master

Product types:

  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types
  • Activity Management

Business Activities /Task:

  • Activity monitor
  • Basic functions

Partner Processing:

  • Access sequence,
  • Partner determination procedure
  • Sales Transaction

Enquiries & Quotations:

  • Sales Order
  • Customizing Sales Transactions
  • Sales Order scenario in CRM & R/3
  • Data Flow

Data Flow in Business Transactions:

  • Copy Control
  • Item category determination
  • Marketing Management

Marketing plan Campaign management:

  • B P Segmentation
  • Define Marketing Attributes and Attribute Sets
  • Create Data and Sample Source
  • Profile Set Details
  • Product Proposal
  • Personalized Mail forms
  • External List Management
  • Allocation Planning
  • Assigning Target group to channel
  • Campaign Execution
  • Lead Management

Questionnaire/Evaluation for leads:

  • Qualification level for leads
  • Origin, Priority, Group
  • Sales Opportunity Management

Customizing Opportunities:

  • Sales cycle, Phases
  • Origin, Group, Priority

Service:

  • Service organization
  • Service cycle
  • Service Order
  • Service Confirmation
  • Complaints and Returns
  • Warranty management
  • CRM Contact Channels

CIC (Customer Interaction Center):

  • Frame work & Title Hidden Components,
  • Visible Components
  • Action Box settings, Remainder scripting
  • Interactive scripting
  • ASAP Methodology
  • System Landscape

Middleware and Updates:

  • Version updates
  • Features & Advantages
  • Screen changes
  • Terminology

Web UI (User Interface):

  • Business Roles & Work Centers
  • Logical links/Direct links
  • Role Config keys
  • PFCG Roles
  • Navigation bar profile etc.

About Course Provider

Knowasap provides best online self learning SAP courses and high end technologies courses that maximizes learning outcomes and career opportunity for professionals and as well as students. Experienced consultants, project team members, support professionals, end users, executives and students will find courses to meet their needs that are accessible anytime, anywhere.

How to enroll?

You can book the course instantly by paying on GulfTalent.

(Instant booking on GulfTalent)

Frequently asked questions

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