Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling you to develop a customer caring attitude to delivering service effectively and consistently. Global Edulink is a leading online course provider, so we have designed this course to enhance customer service skills, so you can prove to employers and recruiters that you are able to provide customer service to the highest standard.
Who should take this course
This course is ideal for those who are responsible for answering the telephone for incoming calls or dialling out and making calls on behalf of their organisation to suppliers or customers.
Career options after graduation
There are different paths in which your career could develop. You can be a: • Customer Service Representative • Customer Service Agent • Receptionist • Administrators • Call Handlers • Call Centre Representative • Telemarketers • Consultants
CPD & IAP
Course Curriculum 1. Customer Service Principles 2. Excellent Customer Service Process 3. Communication Skills For Customer Service 4. Customer Service Techniques 5. Handling Customer Complains 6. Telephone Techniques 7. Telephone Etiquette 8. Telephone Customer Service Process 9. Power Of Telephone Courtesy 10. Internal Customer Service 11. Customer Service At Call Centres 12. Developing Effective Telephone Customer Service Skills
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.