Location
Spain, - Madrid
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$4,500

Course Overview

This course is designed to provide office administrators supervisors of clerical and administrative staff executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own their managers and their organisation's success.

Who should take this course

Office administrators. Supervisors of clerical and administrative staff. Executive secretaries and Personal Assistants.

Accreditation

CPD

Course content

Day 1 - The Office Administrator & Personal Assistant's Roles:

  • The competence model and the competencies of effective Office Administrators.
  • Executive Secretaries and Personal Assistants.
  • Organisation structures and cultures.
  • Managing working relationships.

Day 2 - Managing Time and Stress:

  • Time stealers and personal style.
  • Helping others manage time.
  • Managing interruptions and access.
  • Planning and priority setting.
  • Daily routines.
  • Introduction to project management techniques.
  • Monitoring progress.
  • Dealing with crises.
  • Understanding and managing stress in self and others.

Day 3 - Communication Skills:

  • Avoiding communication breakdown.
  • Listening skills.
  • Assertiveness
  • Managing requests.
  • Managing conflict.
  • Giving and receiving delegation.
  • Constructive criticism skills.
  • Meetings.

Day 4 - Desk Management:

  • Office layout and ergonomics.
  • Information systems.
  • Managing the paper load.
  • Getting the best from e-mail and office technology.

Day 5 - Written communication Skills:

  • Report and letter writing.
  • Taking notes and writing minutes.
  • Editing and proof-reading skills.

Supervising administrative staff:

  • Motivating.
  • Coaching and training staff.
  • Appraisal.

About Course Provider

London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.

London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.