Billing & Roaming Engineer - L2

Saudi Networkers Services

Algeria

Ref: LP085-1286

Job description / Role

Employment: Full Time

• L2 (2nd line support engineer) function as part of Managed Services team should perform 2nd level of analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or L1 (1st level monitoring team).
• L2 (2nd line support engineer) function is intended to act as a Single Point of Contact (“SPOC”) to SD (Service Desk) or L1 (1st level monitoring team) to handle trouble tickets for problems reported by Telecom Operator’s customers on DBSS 0.6 solution components.
• The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
• Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management
• Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
• Manage the Rating platform and rating process to process roaming tap-out files and cdr for postpaid customers.
• Manage the Offline rating, Re-rating, Double-call removal, Rating error codes, Error code re-rating, Pricing, Group Rating, Packages, Configurable Rate Plans / Pricelists / Tariffs - combinations

Requirements

• Understanding of ITIL principles
• Understanding of SLA (Service level Agreement) concept
• Understanding of Telecom Business Support Systems (BSS)
• Perfect troubleshooting and analytical skills, ability to “get things done”
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• High level of communication is a must
• Knowledge sharing & Collaboration Skills
• Scripting knowledge required
• Experience on similar (IT support) position from —experience in operations/services environment
• Expertise in daily operations and maintenance of Front End system.
• Experience with Java/Scala knowledge, Python / Django scripting, Python 2 & 3
• Experience with Databases: MariaDB, mysql-proxy, PostgreSQL, Progress 4gl

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.

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